Prime Neurology Center of Excellence cares about your privacy and the trust you place in us to protect your personal information. We have updated our Privacy Policy as of April 5 2025. It describes how we collect, use, and share this information, along with your choices. It applies anytime you connect with us – by visiting our websites, social media pages, or contacting us by phone. By interacting with us in these and other ways, you are agreeing to our Privacy Policy.
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this
Google page.Information We Collect
We may collect the following types of information from you:
Contact Information : Name, email address, phone number, and mailing address.
Service-Related Information : Details related to your use of our services, preferences, and feedback.
How We Collect Your Information
We collect information in various ways, including:
Website Forms : When you fill out forms on our website, such as contact forms or service requests.
Email Communications : When you communicate with us via email.
Service Contracts : During the initiation or renewal of service agreements.
In-Person Interactions : During onsite service visits.
Texting Us First : When you initiate communication by sending us an SMS, this is considered consent to receive text messages.
Purpose of Information Collection and Usage
We collect and use your information for the following purposes:
Service Provision : To deliver, maintain, and improve our services to you.
Scheduling and Communication : To schedule appointments, confirm services, and communicate important information.
Billing and Payment Processing : To manage billing inquiries.
Customer Support : To respond to your requests, questions, and feedback.
Legal Compliance : To comply with legal obligations and protect our rights.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Prime Neurology Center of Excellence PLLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://primeneurologycoe.com/privacy-accessibility/. Message HELP for help. Reply STOP to any message to opt out.
By texting Prime Neurology Center of Excellence PLLC at 561-660-3874 , you agree to receive Conversations (external) messages from Prime Neurology Center of Excellence PLLC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Sharing and Disclosure
No Sharing for Promotional Purposes: Customer information is never shared or sold with third parties or affiliates for marketing or promotional purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.
Exclusion of Mobile Opt-In and Consent Information: Mobile opt-in and consent information is never shared with anyone for any purpose.
Legal Requirements: We may disclose your information if required by law or in response to legal processes.
Accessing and Updating Your Information
To access, correct, or delete your personal information, or to inquire about our privacy practices, please contact us:
Security of Your Information
We implement appropriate technical and organizational measures to maintain a high level of data protection and to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our team continuously monitors and updates our systems to ensure the integrity and security of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.
Acceptance of Terms
By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services.
